Aftersales Assistant Manager (Technical & Service)

Join Hisense, a global leader in consumer electronics and home appliances, as an Aftersales Assistant Manager (Technical & Service). In this pivotal role, you will drive after-sales technical excellence, ensuring market quality, efficient returns and exchanges, and a seamless customer experience. Located in the vibrant city of Denpasar, Bali, you'll be part of a dynamic team dedicated to delivering top-notch service and support.

As an Aftersales Assistant Manager, you'll manage a team of technical and service specialists, leveraging tools like Hisense's proprietary service management system and CRM software to streamline operations. You'll work closely with regional managers to implement best practices and drive continuous improvement in after-sales service.

This is an exciting opportunity to grow your career in a fast-paced, innovative environment. If you're passionate about technology and customer service, and ready to make a significant impact, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Manage and supervise a team of technical and service specialists, ensuring they meet performance targets and deliver exceptional customer service.
• Oversee the implementation and maintenance of after-sales service processes, ensuring compliance with company policies and industry standards.
• Analyze customer feedback and market trends to identify areas for improvement and implement corrective actions.
• Coordinate with regional managers to ensure consistent service quality across all locations.
• Train and develop team members, fostering a culture of continuous learning and improvement.
• Utilize data analytics tools to track service metrics and provide insights for decision-making.
• Ensure efficient returns and exchanges processes, minimizing customer inconvenience and maximizing satisfaction.
• Maintain strong relationships with suppliers and vendors to ensure timely resolution of technical issues.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Engineering, Technical Support, or a related field.
• Minimum of 5 years of experience in after-sales technical support or service management.
• Proven track record of managing teams and driving operational excellence.
• Strong understanding of consumer electronics and home appliances.
• Proficiency in using service management software and CRM tools.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Fluency in English, with knowledge of local language (Bahasa Indonesia) an advantage.

🛠️ Keahlian

Lowongan Terkait