Customer Relations Supervisor (Talent Pool) - Xpeng Automotive

Join Erajaya, a leading distributor of premium automotive brands, as a Customer Relations Supervisor for our Xpeng talent pool. In this dynamic role, you will be at the forefront of delivering exceptional customer experiences, fostering long-term relationships with customers, and ensuring our brand reputation remains unmatched. Located in the heart of Jakarta Raya, you'll have the opportunity to work with cutting-edge technology and a team of passionate professionals.

As a Customer Relations Supervisor, you will manage and mentor a team of customer service agents, providing guidance and support to ensure they deliver outstanding service. You will also be responsible for monitoring customer feedback, analyzing data to identify trends, and implementing strategies to improve customer satisfaction. This role offers a unique chance to grow within a rapidly expanding company, with opportunities for professional development and career advancement.

If you are a seasoned professional with a proven track record in customer relations and a passion for automotive excellence, we invite you to apply for this exciting opportunity at Erajaya.

📋 Tanggung Jawab Pekerjaan

• Manage and mentor a team of customer service agents, providing guidance and support to ensure they deliver outstanding service.
• Monitor customer feedback and complaints, and work to resolve issues in a timely and professional manner.
• Analyze customer data to identify trends and opportunities for improvement.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Collaborate with other departments to ensure seamless customer experiences across all touchpoints.
• Ensure compliance with company policies and industry regulations.
• Provide regular reports and updates to management on customer satisfaction metrics and trends.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer relations, customer service, or a similar role.
• Proven track record of improving customer satisfaction and loyalty.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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