Assistant Operational Key Account Manager

Join DSV Global Transport and Logistics as an Assistant Operational Key Account Manager and play a pivotal role in supporting our key accounts across the Asia Pacific region. Based in the vibrant hub of Canggu, Bali, you will be at the heart of our operations, ensuring seamless logistics and transportation solutions for our valued clients.

In this role, you will work closely with our Key Account Managers to provide operational support, manage day-to-day tasks, and contribute to the strategic growth of our key accounts. You'll leverage your expertise in logistics and customer relationship management to drive efficiency and excellence in our services. This is your chance to be part of a dynamic team in a stunning location, while making a tangible impact on the success of our key clients.

📋 Tanggung Jawab Pekerjaan

• Assist in the coordination and execution of logistics operations for key accounts, ensuring timely and efficient delivery of goods.
• Support the Key Account Manager in managing customer relationships, including regular check-ins, issue resolution, and service improvement initiatives.
• Monitor and analyze operational data to identify trends, opportunities for improvement, and areas of risk.
• Collaborate with internal teams, including freight forwarders, warehouse staff, and IT departments, to ensure smooth and seamless operations.
• Assist in the development and implementation of operational plans and strategies for key accounts, aligning with company goals and customer needs.
• Provide operational support for special projects and initiatives, contributing to the overall success of the Key Account Manager.
• Stay updated with industry trends, regulations, and best practices in logistics and transportation to ensure compliance and continuous improvement.
• Participate in training and development programs to enhance your skills and knowledge in logistics and customer relationship management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 3-5 years of experience in logistics and transportation, with a focus on operations and customer relationship management.
• Strong understanding of logistics software and systems, including but not limited to SAP, Oracle, or similar platforms.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with key stakeholders.
• Proficient in English, both written and spoken, with additional language skills being an advantage.
• Familiarity with the logistics and transportation industry, including international trade regulations and best practices.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and a clean driving record, as occasional travel may be required.

🛠️ Keahlian

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